Banking from your PC - convenient and secure
Online banking is popular: there were 35.3 million online accounts in Germany at the end of 2006. In 2000 there were only 15.1 million online accounts in total. Banks have put extensive security measures in place to protect confidential data when it is sent over the internet. But online customers have to play their part, too, to make their computer secure. Here are a few tips.
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The Ombudsman scheme
To settle disputes between banks and their customers as quickly and smoothly
as possible, Germany's private commercial banks introduced an out-of-court
conciliation procedure as early as 1992: the Ombudsman Scheme. Rules of Procedure A fair deal for customers
Mario Monti, EU Commissioner for Competition, and Caio Koch-Weser, State Secretary in the German Ministry of Finance, reached an understanding on 1 March 2002 in Brussels on the orientation of legally independent special credit institutions in Germany. Complete Document [PDF 121 KB]
Germany agrees on the implementation of the understanding with the Commission on State guarantees for Landesbanken and Savings Banks EU-Commission press release